High impact
2 new low-rating reviews need reply
Both were posted in the last 90 minutes on Google.
Alert center
Priority Alerts
Review what needs immediate action, then clear the queue in order of business impact.
Open alerts
3
Medium impact
Response time exceeded target
Average first response is now 5h 40m, target is under 2h.
Medium impact
Mentions of "refund" increased
Keyword frequency up 34% this week in negative feedback.
SLA Watch
3 mentions are waiting for first response for over 2 hours.
Next SLA breach expected in 37 minutes if queue stays unchanged.
Healthy Signals
- Positive sentiment improved by 9% week-over-week
- No unanswered 1-star reviews older than 24 hours
- Google profile response rate remains above 95%