AEXO Online

Local business console

Monitor
  • Overview
  • Reviews
  • Mentions
  • Sentiment
  • Alerts3
Analyze
  • Owner Dashboard
  • My Listing
  • Competitor Comparison
  • Analyze
  • SEO Dashboard
  • Sources
  • Pricing
  • Brand Health
  • Notifications
Grow
  • Growth Tools
  • Directory
Advanced Data HubDiagnosticsSettings

Sentiment Analysis

GU

Executive view

Sentiment Analysis

Comprehensive sentiment tracking and analysis for your brand reputation.

Positive mentions

68%

Negative risk trend

12%

SLA-safe queue

89%

Sentiment Distribution

Positive
68%
Neutral
20%
Negative
12%

Key Metrics

Average Sentiment Score

7.2/10

Negative Review Rate

12%

Sentiment Trend

Improving

Sentiment Trends

Platform Sentiment

Google
85%
Yelp
72%
Facebook
78%
Instagram
82%

Category Analysis

Service Quality80 mentions
Positive65%
Negative15%
Product Quality80 mentions
Positive72%
Negative8%
Delivery80 mentions
Positive58%
Negative22%
Customer Support90 mentions
Positive78%
Negative12%
Pricing80 mentions
Positive61%
Negative19%

Recent Activity

Recommended actions

  • Reply to all negative mentions within 2 hours today.
  • Prioritize delivery and pricing concerns in next team standup.
  • Review top positive phrases and reuse them in marketing copy.

30-day goal

Lift positive sentiment from 68% to 74% with faster first responses.
Reduce delivery-related negative mentions by 20%.
Maintain negative review rate below 10% for four consecutive weeks.
HomeReviewsAlertsAnalyticsSettings